FAQ
Technology Issue

A save file crashed when load the save file.

When encountering a problem, it generally can be solved by doing the verification of game file integrity.

Please follow the following instructions.
https://support.steampowered.com/kb/2037-QEUH-3335/verify-integrity-of-game-cache 

If you can’t solve this problem with Verify Integrity, please remove the game and reinstall.

To preserve, please back up saved files before removing the game.

The save files are in “C:\Users\USERNAME\AppData\Local\LF\Saved\SaveGames”.

(USERNAME is the same as your Windows name)

Disappeared the save file.

There may be a couple of different causes for this problem. Please check the possible reasons below.

▶ Please check whether these folders and their contents exist on your computer. 
“C:\Users\USERNAME\AppData\Local\LF\Saved\SaveGames” (
USERNAME is the same as your Windows name)

▶ Please check whether you have sufficient storage space on the Steam cloud.

On your Steam client proceed to “Steam Library >> Night of The Dead >> Properties >> GENERAL >> Steam Clouds”.

The problem may be caused by the lack of storage space.

▶ If you have tinkered with beta settings, please make sure whether you are on the correct version for the missing save file.

”Steam Library >> Night of The Dead >> Properties >> BETAS”

▶ The Windows User Account containing characters not recognized by the game. If your Windows username contains non-English letters or special characters, it may have caused it. A possible solution is changing your Windows username to include only English letters.

Size mismatch crash

LowLevelFatalError [File:Unknown] [Line: 3194] Texture2D /Game/_Resources/Add2002/StreetPropsSetA/Textures/T_signage_3d_01_h_N.T_signage_3d_01_h_N: Serial size mismatch: Got 6197, Expected 6193

This case is occur because of different between current version and pervious version. When encountering a problem, it generally can be solved by doing the verification of game file integrity. Please follow the following instructions. https://support.steampowered.com/kb/2037-QEUH-3335/verify-integrity-of-game-cache 

If you can’t solve this problem with Verify Integrity, please remove the game and reinstall.

※ The save files are in C:\Users\USERNAME\AppData\Local\LF\Saved\SaveGames .

To preserve, back up before delete. (USERNAME is the same as your Windows name)

GAME INFO

Game Saved file Crash

Your game save file is saved in “C:\Users\USERNAME\AppData\Local\LF\Saved\SaveGames”

(USERNAME is same as your Windows name)

System Requirements

Minimum requiremnets for NoTD are as follows: / Night of the Dead system requirements are as follows:

OS: 64-bit Windows 7/8.1/10 Requires a 64-bit processor and operating system

Processor: 3.2 GHz Quad Core Processor or better

Memory: 16 GB RAM

Graphics: GeForce® GTX 960 or better

DirectX: Version 11

Storage: 16 GB available space

※ Minimum requirements are minimum requirements to run NoTD and may not provide the smoothest gameplay experience.


Recommended requiremnets for NoTD are as follows:

OS: Windows 10 64-bit

Processor: Intel® Core™ i5-9600K / AMD Ryzen™ 5 3600X

Memory: 16 GB RAM

Graphics: NVIDIA® GeForce® GTX 1660 TI

Storage: 16 GB available space

Performance Issues After Updating the Game

If performance issues occur after updating the game, please let us know of your system specs such as Operating System, CPU, RAM and GPU in the support ticket. That will enable us to promptly figure out the problem.

[ Specification Info Guide ]

▶ Please search ‘Run’ or enter ‘Windows + R’ keybinding.

▶ Please enter 'dxdiag' and run.

▶ Please check the System Information in ‘DirectX Diagnostic Tool' - System’

▶ Please save file to press ‘Save All Information...’ button.

Please attach the saved information file to inquiry.

support@jacktostudios.com

General Solution for Most Problems

When encountering a problem, it generally can be solved by doing the verification of game file integrity.

Please follow the following instructions. https://support.steampowered.com/kb/2037-QEUH-3335/verify-integrity-of-game-cache

▶ Restart your computer and launch Steam

▶ From a game's library page, select Manage > Properties.

▶ Select the Local files tab and click the Verify integrity of game files... button.

▶ Steam will verify the game's files - this process may take several minutes.

Refund policy

We do not have the right to issue refunds, everything is controlled by Steam.

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